Careers

Hero is reimagining rental living. We’re all about delivering remarkable home experiences — excellent homes, outstanding service, and making residents feel at home from day one.

We’re looking for someone who loves people. As our Resident Experience Manager, you’ll be the friendly face and voice of Hero for prospective and current residents. You’ll manage move-ins, enquiries, and help make every interaction seamless, supported by smart systems and external specialists for the more technical bits. Your job is to make living with Hero simple, friendly, and something people want to tell their friends about.

Package

- Up to £45,000 + 10% bonus DOE

- NEST pension employer contributions

- 25 days paid holiday + public holidays

- Extra day paid holiday for each year of service, capped at 30 + public holidays

- Option to work remotely up to two days per week

- £500 per annum towards accreditations/memberships

- £75 per annum towards eye testing and glasses

What You’ll Do

Greet and guide new residents from enquiry → move-in → orientation

Be the go-to person for resident questions, feedback, and ensuring they feel heard and supported

Manage resident onboarding via our digital tools

Keep in touch post-move, help ensure renewals, and build a sense of community

Work with external consultants & our internal systems so the leasing and admin parts run smoothly

What We’re Looking For

Exceptional customer service skills — warm, professional, proactive

Organised, able to handle multiple touchpoints and prioritise well

Good at using digital tools (CRMs / resident portals / Apps etc.)

Strong initiative and the ability to work both independently and as part of a team

Excellent communicator, both written and spoken

Confident and capable of hosting viewings across our estate (vehicle and license essential)

Why Hero

Be part of a growing brand with a values-driven mission

Influence how resident experience & service work as we expand

Competitive salary, benefits, and opportunities to grow

If you wish to apply for this role please email your CV to hello@grifodevelopments.com