A new chapter for Grifo Development’s operational arm, Hero Living, with a newly formed team

As part of a major re-structure Hero Living welcomes Hazel Joslin, Operations Portfolio Manager, and Joseph Jones, Maintenance Operative, bringing with them a wealth of experience, skills and knowledge.

Hazel has a breadth of BTR experience and is used to the fast pace of managing building operations, working closely with residents to foster positive living environments, and ensuring all regulatory and safety requirements are met. Alongside Hazel is Joseph, who has over 18 years as a multi-trader specialising in plumbing and will provide our residents with exceptional service ensuring the highest quality of works are completed.

These two key members of the Hero team are part of a wider re-brand that Hero Living is currently undergoing from our tech stack, brand, website and the resident journey. It is exciting times with this coming to fruition in September 2025. and will be a monumental year paving the way for Hero Living for the future.

Hazel Joslin, Operations Portfolio Manager, said:

“I am looking forward to bringing my broad experience to a role where I can continue to make a meaningful contribution towards residents’ experience within the Build to Rent sector. With a background spanning across various areas of housing, I understand the importance of delivering a personalised service meeting the unique needs of each household.

My goals move beyond managing properties – these are focused on creating supportive communities and ensuring residents feel proud of their homes.

I am also excited to contribute towards the modernisation of the sector utilizing technology. Technology is pivotal in improving the end-to-end resident experience, streamlining operations and enabling a responsive service. 

Joseph Jones, Maintenance Operative, said:

“With a long-standing background in providing professional plumbing services, I bring years of hands-on experience and a strong commitment to quality workmanship to my role at Hero Living. Throughout my career I’ve built a reputation for being reliable, approachable, and solution-focused, qualities I’m proud to bring into every interaction.

I’m looking forward to delivering a personalized and friendly service to residents, ensuring that every issue is addressed promptly and with care. Providing a high level of customer service is a top priority for me, and I’m excited to build positive relationships and engaging directly with the community we support.”